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By using Spazioartigianale.com you therefore agree to the terms and conditions below.
You can reach us at [email protected] .
For phone assistance please call 0030 6973692049 .
All prices include GR VAT of 24% and apply to the timing of your order.
Spazio Artigianale offers manufacturing and reselling services as well as custom ordering of menswear men's accessories et cetera. We reserve the right to adjust product availability, pricing and sale conditions at any time and without prior notice.
The company Spazio Artigianale is liable to publish true and accurate product information regarding its products and services. Any mistakes or omissions from product descriptions or prices are attributed to human error or maintenance and the company cannot be held responsible for such occurences or anything related to them..
Our images are color calibrated to a specific set of technical requirements regarding the website's functionality. The images and descriptions are presented as close to reality as possible, although every single display is different and the images on your device will differ to others as a result.
All orders placed via spazioartigianale.com are subject to Greek and EU laws and you are required to comply with remote retail legislation when purchasing.
Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons. The customer has the right to unjustified withdrawal within 14 days for finished products. Custom products, as well as those that have undergone specialized modifications by us at your request, are excluded by law from the right of withdrawal.
In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
In case one of the items you ordered is not available and / or that a product may not be available at the delivery time listed in our online store, then we will contact you by phone or e-mail, in order to inform you about unavailability. In the event that for any reason none of the above two communications becomes possible within 10 days of the sending of your order request, then your request will be automatically canceled and you will have to send us a new request again.
The consumer is informed by the company through the website before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal.
By sending the order form, the consumer receives a text message (sms) on the mobile phone that he has stated in the shopping cart and online (e-mail) a copy of the order, which he can save. The prices listed in the relevant catalogs under each product are specified with or without VAT, while www.spazioartigianale.com reserves the right to adjust prices without having to inform the consumer public.
1. Credit Card Your credit card will be charged on the day of the start of the shipping process. All your card details are stored on the server of the partner Viva Wallet and not on our server www.spazioartigianale.com has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. It is important that you provide a contact telephone number and a valid e-mail address.
< span style = "font-weight: bold;"> 3. Cash on delivery (available only for ready-made, in stock items) (ELTA Courier)
Payment upon receipt of the order (COD). When the employee of the courier company comes to your place to deliver the parcel to you, you pay in cash the value of your order
4. Paypal [email protected]
Shipping costs are € 5.00 and are charged to the customer for domestic orders. The courier company we work with is ELTA Courier, which has the largest distribution network in Greece and the greatest reliability. In the rare case that the area where you live is not served by the company network, spazioartigianale.com will send you your order in an alternative way without any additional charge in addition to the above.
All orders are sent by our company the next working day (Monday to Friday), from the day you placed your order. Orders within Attica, but also in large urban centers are sent with the courier company ELTA Courier and are delivered in 1-2 working days. Please note that for custom products the shipping deadline is the one specified on the product page. For Spazio Artigianale Bespoke ties as well as GMTO group orders, order of priority is observed and we can not guarantee a delivery date.
Orders in the rest of Greece are sent with the courier company ELTA Courier and are delivered in 2-3 working days. Delivery time is not specific and takes place between 10:00 to 19:00. If you wish a specific delivery time, you will be charged with the additional costs determined by ELTA Courier.
It is also noted that deliveries do not take place during the weekend and holidays. If you wish delivery within the weekend, you will be charged with the additional costs determined by ELTA Courier.
You can at any time to see the "Status" of your order by entering the link "MY ACCOUNT". If your order has been delivered to the courier company ELTA Courier, you have the opportunity to be informed about the location of your parcel, through the bill of lading number, which is posted on the page "MY ACCOUNT". < / span>
To purchase any products from our store, the customer must first be aware of the terms of this warranty and state that he unconditionally accepts its terms.
Product Returns / Withdrawal Policy
It is possible to cancel your order in the following cases:
a) Before sending the product - Cancellation is possible by sending an e-mail to [email protected] or by phone at 6973692049 09: 00-14: 00 and 17: 30-21: 00 Tuesday, Thursday and Friday or 09: 00-14: 00 Monday, Wednesday and Saturday.
b) After receiving the product you can exercise your right to withdraw, within 15 calendar days from the day of receipt of the product.
It is clarified that in order to proceed with the return of the product, the conditions mentioned above regarding the damage of the returned products, etc. must be observed.
Within 15 calendar days from the day you received the product, you have the right to return it and get your money back. In this case the charge is 10 euros for shipping and return.
If you choose any other way or transport company for the return of the product, we will refund the entire amount of the purchase and the shipping costs will be borne exclusively by you.
In case you place an order, it is sent to you and you refuse to receive it at the time of delivery, you will be charged in full the shipping costs which are 10 euros. 5 euros for the shipment of the order from us to you and 5 euros for the return of the order from you to us.
You have the right to return the product you received within 15 calendar days and request its replacement with another size or another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
For returns within Greece and Cyprus you will be charged the amount of 5 euros for the transfer of the new product from us to you while you will not be charged anything for the shipment of the old product from you to us.
For returns from abroad the return costs burden by the person making the return.
In any case, the returned products must be in the condition received by the customer. This means:
Do not have any damage and their packaging should be the one that normally accompanies the product.
To be in excellent condition (with their factory packaging, ie box or plastic bag)
Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement. Otherwise we reserve the right not to accept the return.
Please note that all changes and refunds are made at current product prices. No returns are accepted for bespoke or made to order items. All items by Spazio Artigianale and Old Angler Firenze are exempt from returns as made to order items.
The return process is simple and is done as follows:
Go to the "Returns" form and fill in the necessary information
Important note: Returns on custom items will not be accepted for withdrawal reasons. By ordering any of our construction items, you waive the right of withdrawal.
Return of Defective Productsν
In cases where, through proven fault of spazioartigianale.com, products of poor and defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then spazioartigianale.com assumes full responsibility for the replacement, the return cost (in which case it will deposit the corresponding amount of expenses in a bank account that will be indicated to it), as well as the remittance costs.
The terms of return remain the same as those mentioned above.
Personal Data - GDPR The company respects the personal data of its visitors and registered users and has ensured that their privacy and personal data are protected when you use our services through our online store spazioartigianale.com. Therefore, our online store spazioartigianale.com uses your personal data in accordance with the European GDPR regulation giving users the right to download, edit or delete it from the online store spazioartigianale.com.
Use of your data:
If you choose to register to create your personal account or to make a purchase as a visitor to the online store spazioartigianale .com Your details are stored in our database as you fill in the required fields, your name, your address, your city and country of residence , your phone and your email. We use these to send you your order.
In any case, access to your data in our online store has exclusively the employees of the company, our technician and absolutely no one else. Access to your data without authorization even by the employees of our company is prohibited and we have taken all necessary measures so that no one can access them without our explicit consent. The only exception provided by law is only the competent authorities.
You can at any time by going to the GDPR tools at the bottom of our website spazioartigianale . Com to download, modify, or delete them. We also use them to contact you in case of problems in the delivery of the items you ordered. This usage applies to your name, your phone number, your address and your email address. We will not use your personal data to send you advertisements. We will not use your personal data for any purpose other than the above regarding the proper processing of your order. We will never pass on your data or parts thereof to unauthorized persons or third parties.
Πρόσβαση στα δεδομένα:
The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications confidentiality, the right to information and objection which are provided by articles 11 to 13 of law 2472/1997.
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